Warranty Policy

We provide a standard, limited warranty for manufacturer defects and workmanship of all models of electric bicycles, scooters, and their components purchased directly from the Haidong website. From the date of delivery of the product, during the warranty service period, the defective parts caused by Haidong will be repaired or replaced free of charge. The client needs to provide the original purchase receipt to establish the proof of purchase and determine the warranty start date.

Electric Bicycle Warranty Period

From the date of delivery, the warranty periods provided by Haidong for the following components are:

Component Warranty Period Service Content
Motor 2 Years Free maintenance or replacement

Battery

2 Years Free maintenance or replacement
Frame 2 Years Free maintenance or replacement
Controller 2 Years Free maintenance or replacement
Brake 1 Year Free maintenance or replacement
Handlebar 1 Year Free maintenance or replacement
Seat tube 1 Year Free maintenance or replacement
Tires 1 Year Free maintenance or replacement
Pedal 1 Year Free maintenance or replacement
Cushion 1 Year Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric bicycle received from Haidong within one month from the date of delivery, Haidong will send new bikes to the client for free.

Electric Scooter Warranty Period

From the date of delivery, the warranty period provided by Haidong for the following components are:

Component Warranty Period Service Content
Controller 2 Years Free maintenance
Frame 2 Years Free maintenance
Motor 2 Years Free maintenance
Battery 2 Years Free maintenance
Brake pads 1 Year Free maintenance or replacement
Bracket 1 Year Free maintenance or replacement
Note: If there are any quality problems with the battery, motor, and controller of the electric scooter received from Haidong within one month from the date of delivery, Haidong will send new scooters to the client for free.

The Limited Warranty Does Not Include the Following:

  •  Any products not sold on our website.

  • Defects or damage caused by external reasons, including bad weather, natural disasters, accidents, or improper storage, stolen items, etc.

  • All human-caused, including defects or damage caused by improper operations such as assembly, testing, use, maintenance, modification, upgrades, etc.

  • Ordinary wear and tear caused by normal storage or use.

  • Products whose serial numbers or barcodes have been removed, defaced, damaged, altered, or illegible.

 

Warranty Process

1) During the warranty period, the customer can get in touch with the customer service staff of Haidong via email, telephone, or any other communication method.

2) It is necessary to provide pictures or videos of the problematic part so that we can evaluate the problem.

3) After receiving all the information we need, we will notify the technical department, and the technical department will guide the customer to repair.

4) Once the technical department agrees, we will send you replacement parts and assist you with warranty issues.

Note: Haidong will not replace any parts without first seeing the photos or videos of the damaged product. Customers need to provide evidence to us via email.

 

Shipping Claim

In rare cases, the items we send will be damaged during transportation. In this case, please contact sales@hd-ebike.com and provide us with photo or video proof. We will actively solve the problems for you.

Note: We will not accept shipping damage claims after 7 days from the date of receipt of the product.

The above explanation of the warranty policy belongs to Haidong. If you have any questions about this warranty policy, please send an email to sales@hd-ebike.com.

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